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Support & Maintenance

What does Elasity Support?

We offer full AWS Platform support, Atlassian Application Support, Customer Scheduled Atlassian Upgrades, Application Administration/Configuration/Consulting, and Atlassian License Management.

What is your Service Level Agreement (SLA)?

We offer Service Level Guarantees for Availability and Data Backup. Please see http://elasity.io/legal/service-level-guarantees/ for details. For more information, contact us at...

How is maintenance performed on Elasity?

Semi-Annual Maintenance/Upgrade: We will perform semi-annual maintenance using the non-production environment for the purposes of validating updates/upgrades prior to promotion to production....