What does Elasity Support?

We offer full AWS Platform support, Atlassian Application Support, Customer Scheduled Atlassian Upgrades, Application Administration/Configuration/Consulting, and Atlassian License Management.

What does your AWS Platform Support include?

AWS Platfrom Support: 24×7 Service Desk Support including  Unlimited support for your Elasity Services under Management 15 Minute response Proactive...

What does your Atlassian Application Support include?

Atlassian Application Support: Atlassian application support triage and troubleshooting Investigate and implement fixes for issues or problems encountered, and relating...

What is your Service Level Agreement (SLA)?

We offer Service Level Guarantees for Availability and Data Backup. Please see https://elasity.io/legal/service-level-guarantees/ for details. For more information, contact us at...

How is maintenance performed on Elasity?

Semi-Annual Maintenance/Upgrade: We will perform semi-annual maintenance using the non-production environment for the purposes of validating updates/upgrades prior to promotion to production....

When are Upgrades and Patches applied to Elasity?

Upgrades and Patches are applied once per quarter