Atlassian Administration & Functional Support

Supporting Atlassian Cloud, On-Premise and AWS Deployments

Our comprehensive Atlassian Administration & Functional Support (AFS) offering is ideal for enterprise customers looking to exploit the full value of the of the Atlassian suite. This is an annual subscription program that optimizes & administers your organization’s Atlassian applications. Management & End Users will benefit from best practices of Atlassian implementations, accelerated adoption, and enhanced knowledge & satisfaction of the Atlassian applications including Jira Software, Jira Service Desk, Jira Core, Confluence, Bitbucket, Bamboo, Crowd and more.

Our Atlassian Administration & Functional Support Services provides the following:

ADMINISTRATION / SUPPORT SERVICES	INCLUDED
APPLICATION CUSTOMIZATION
Configuration settings to match the organization's requirements (branding guidelines, logo, website links in the application navigator, default language)
• Customize system dashboard, user/team dashboards, and filter columns for organization
INTEGRATION SUPPORT
Illustrate the purpose, functionality, and benefits of Atlassian Add-Ons
Support in utilizing the universal plug-in manager
Supported Atlassian Add-On assessment
Recommend integrations between Atlassian applications
USER ADMINISTRATION
Configure additional authentication / authorization / SSO methods
Add, Delete & Inactivate Users and/or Groups
Associate Users to Groups and/or Project Roles
Configure Users and Roles for a new or legacy project
Remove access of all Atlassian Users for migrations or upgrades
SECURITY & PERMISSIONS
Set up actions needed to secure applications
Configure password policy & manage global permissions
Configure roles & permission structure for a project
Set up issue-level security in a project
Grant global settings to meet business requirements
Troubleshoot permission issues with a user
CUSTOMIZED PROJECT SPACE SETUP
Create Project & Archive Project
Create issue types and issue type scheme for a project based on client requirements
Create & organize screens, screen schemes, and issue type screen schemes
Create & configure new fields and the appropriate configuration
Associate workflows with issue types in a workflow scheme
Set up notification scheme/configuration based on client requirements
Configure workflow properties, triggers, validators, conditions, and post functions to attend client requirements
Set resolution value to attend client requirements
JQL QUERY CREATION / REVIEW
Create JQL query
Review & optimize existing JQL query
SYSTEM OPTIMIZATION
Help clients managing shared filters and dashboards
Create group subscriptions identifying the impact of some group subscriptions
Execute bulk changes identifying possible negative effects of the global permission
Troubleshoot email notifications
Troubleshoot when a user is unable to execute a transition
Configure outbound mail server
Support clients with import and export workflow
Resolve issues when a field does not appear on an issue

Need a Custom Atlassian Services Solution?

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Migrate to the Cloud with Trust

Cloud migration and ongoing support requires advanced end-to-end security and controls to actively protect your data, integrated toolchain, and business. We continue to invest in our capabilities to better support and protect you, our customers. Here are some of the certifications we currently maintain:

− Atlassian Gold Solution Partner
− AWS Managed Services Provider (MSP) Partner Certification
− AWS DevOps Competency
− SOC 2 Type 2 Certification

Have peace of mind your Atlassian & AWS partner has the security controls and compliance experience expected for your enterprise cloud migration journey.

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Expert Atlassian Cloud Migration Services

Migrate to Atlassian Cloud
Migrate to Data Center
Migrate to Managed Platform on AWS
End of Sale/Life Migration Strategies
Enterprise Security & Compliance
Administration & Functional Support
License Management