Our comprehensive Atlassian Administration & Functional Support (AFS) offering is ideal for enterprise customers looking to exploit the full value of the of the Atlassian suite. This is an annual subscription program that optimizes & administers your organization’s Atlassian applications. Management & End Users will benefit from best practices of Atlassian implementations, accelerated adoption, and enhanced knowledge & satisfaction of the Atlassian applications including Jira Software, Jira Service Desk, Jira Core, Confluence, Bitbucket, Bamboo, Crowd and more.
Our Atlassian Administration & Functional Support Services provides the following:
| ADMINISTRATION / SUPPORT SERVICES | INCLUDED |
|---|---|
| APPLICATION CUSTOMIZATION | |
| Configuration settings to match the organization's requirements (branding guidelines, logo, website links in the application navigator, default language) | |
| • Customize system dashboard, user/team dashboards, and filter columns for organization | |
| INTEGRATION SUPPORT | |
| Illustrate the purpose, functionality, and benefits of Atlassian Add-Ons | |
| Support in utilizing the universal plug-in manager | |
| Supported Atlassian Add-On assessment | |
| Recommend integrations between Atlassian applications | |
| USER ADMINISTRATION | |
| Configure additional authentication / authorization / SSO methods | |
| Add, Delete & Inactivate Users and/or Groups | |
| Associate Users to Groups and/or Project Roles | |
| Configure Users and Roles for a new or legacy project | |
| Remove access of all Atlassian Users for migrations or upgrades | |
| SECURITY & PERMISSIONS | |
| Set up actions needed to secure applications | |
| Configure password policy & manage global permissions | |
| Configure roles & permission structure for a project | |
| Set up issue-level security in a project | |
| Grant global settings to meet business requirements | |
| Troubleshoot permission issues with a user | |
| CUSTOMIZED PROJECT SPACE SETUP | |
| Create Project & Archive Project | |
| Create issue types and issue type scheme for a project based on client requirements | |
| Create & organize screens, screen schemes, and issue type screen schemes | |
| Create & configure new fields and the appropriate configuration | |
| Associate workflows with issue types in a workflow scheme | |
| Set up notification scheme/configuration based on client requirements | |
| Configure workflow properties, triggers, validators, conditions, and post functions to attend client requirements | |
| Set resolution value to attend client requirements | |
| JQL QUERY CREATION / REVIEW | |
| Create JQL query | |
| Review & optimize existing JQL query | |
| SYSTEM OPTIMIZATION | |
| Help clients managing shared filters and dashboards | |
| Create group subscriptions identifying the impact of some group subscriptions | |
| Execute bulk changes identifying possible negative effects of the global permission | |
| Troubleshoot email notifications | |
| Troubleshoot when a user is unable to execute a transition | |
| Configure outbound mail server | |
| Support clients with import and export workflow | |
| Resolve issues when a field does not appear on an issue |
Migrate to the Cloud with Trust
Cloud migration and ongoing support requires advanced end-to-end security and controls to actively protect your data, integrated toolchain, and business. We continue to invest in our capabilities to better support and protect you, our customers. Here are some of the certifications we currently maintain:
− Atlassian Gold Solution Partner
− AWS Managed Services Provider (MSP) Partner Certification
− AWS DevOps Competency
− SOC 2 Type 2 Certification
Have peace of mind your Atlassian & AWS partner has the security controls and compliance experience expected for your enterprise cloud migration journey.
