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How are Atlassian upgrades performed?

by | Oct 2, 2016

We will conduct minor version upgrades (one per quarter) with major version upgrades delivered as a separate billable project (usually once per 1-2 years). We will upgrade the application instances only on the customer’s request.

How is maintenance performed on Elasity?

by | Oct 2, 2016

Semi-Annual Maintenance/Upgrade: We will perform semi-annual maintenance using the non-production environment for the purposes of validating updates/upgrades prior to promotion to production. Maintenance validation is performed during business hours. Promotion to...

What does your Atlassian Application Support include?

by | Oct 2, 2016

Atlassian Application Support: Atlassian application support triage and troubleshooting Investigate and implement fixes for issues or problems encountered, and relating specifically to, the application. Configure and install Atlassian application plugins Perform...

What does your AWS Platform Support include?

by | Oct 2, 2016

AWS Platfrom Support: 24×7 Service Desk Support including  Unlimited support for your Elasity Services under Management 15 Minute response Proactive Monitoring, Alerting, Management & Support Incident & Change Management AWS Infrastructure Management and...