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Support & Maintenance

What does Elasity Support?

We offer full AWS Platform support, Atlassian Application Support, Customer Scheduled Atlassian Upgrades, Application Administration/Configuration/Consulting, and Atlassian License Management.

What is your Service Level Agreement (SLA)?

We offer Service Level Guarantees for Availability and Data Backup. Please see for details. For more information, contact us at...

How is maintenance performed on Elasity?

Semi-Annual Maintenance/Upgrade: We will perform semi-annual maintenance using the non-production environment for the purposes of validating updates/upgrades prior to promotion to production....